J. D. Power & Associates report wireless customer service on the rise
Added on 2007-07-26 14:15:00
by Mark Brezinski
 J. D. Power and Associates has just released their study on the quality of customer service for major wireless companies. It seems that customer service quality is on the increase. Only 28% of customers with service problems contacted their carrier, down from the 48% reported in the last study. Of those who did call, 81% stated their claims were addressed in a timely manner, a 6% increase over the past three years. J.D. deduced that call quality issues have improved, as well as overall customer service.
T-Mobile again topped the list for overall customer satisfaction, followed by AT&T, VzW, Alltel and Sprint in that order. The margins between each company were far from staggering, as T-Mobile and Sprint were only separated by 16 points. Astute readers will notice that Amp'd Mobile was left off this list. As you very well know, WirelessInfo.com is all about thorough testing, so we did our own survey to try and fill in J.D.'s oversight. Our results showed an odd dichotomy. Amp'd users were dissatisfied with their service being canceled on the 31st, but incredibly satisfied with the Amp'd "optional bill payment" policy*.
[via PR Newswire]
*This is obviously a joke; no one actually uses Amp'd.
|
 |
| Tags: J. D. Power and Associates, J D Power and Associates, J D Power, J. D. Power, Amp'd, Ampd, T-Mobil, TMobil, ATT, AT&T, Alltel, Verizon Wireless, customer service, rating |
|
|
|
|
FierceWireless Names Top 15 Emerging Wireless Firms
Added on 2007-04-23 20:41:00
by Robert S. Anthony
 Which wireless companies are pushing the technology envelope with innovative ideas and services? FierceWireless has announced its Fierce 15 for 2007 and some are names that are well known among mobile phone users while others are just showing up on customers’ radars.
|
|
|
|
| << Prev | Next >> |
|
|
